We will have a representative personally contact you to discuss your needs.
Dedicated Servers
To find out about the benefits of having your own self-managed, fully
customizable dedicated server, please see our
Dedicated Servers section.
Colocation Services
If you have your own servers and are in need of a place to host them, please
see our Colocation
Services section.
The following services are included FREE with your
Unmanaged Dedicated Server:
Network troubleshooting
Hardware replacement in the event of failure
Server Reboots
Operating system reinstall if the problem is the fault of Riptide Hosting (All
other OS reinstalls are fee-based)
The following services are fee-based:
'Remote Hands' support:
Cabling
Installing and removing equipment
Reporting status of equipment indicators (LEDs/LCDs)
Typing customer provided console commands
Soft-booting equipment
Labeling equipment and cables
Changing pre-labeled, pre-ejected media
Verifying cable integrity
Operating system reinstall
Application installation/upgrades (application configuration is not supported)
Operating system upgrades
Security management (patches)
Operating system reinstalls will be completed at the flat rate
of $50.00 per instance.
All other fee-based support is provided at the standard tech
support fee of $90.00 per hour billed in half hour increments, when requested
during the business hours of 9:00 am - 6:00 pm MST. After hours fee-based
support will be provided at a rate of $125.00 per hour billed in half hour
increments.
Fee-based services are limited to predetermined
services as directed by the customer. These are not system administrative
services and troubleshooting is not provided.
