We had a user who was having issues sending email in an older version of outlook on their remote desktop terminal server hosted with Riptide Hosting. The error message upon pressing the send button in Outlook was errors have been detected in the user’s outlook.pst file. This issue was only affecting one user on the terminal server. We ran the Inbox repair tool (scanpst.exe) which took almost 30 minutes to run the scan, after which we pressed repair (which also took a long time and sometimes said “not responding” but eventually completed with the message “Repair Complete”). This repair tool fixed the issue but also erased the smtp account settings in outlook which then needed to be re-entered prior to being able to send/receive email.
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