24/7 Support with Riptide Hosting
For Emergency Support, please call 1-877-397-0392 or email
If you need to Power Cycle your server, remember to use your
remote reboot or DRAC card for immediate reboots and console access.
Remote KVM access is available for all customers. It is included with your dedicated server. For colocated servers please call or
email us to have the KVM unit connected to your server.
Frequently Asked Questions
Your question may already be answered on our website! Click here
for our FAQs.
Video Configuration Lessons
To view our video configuration lessons,
The following services are included with your Dedicated Server:
- Network troubleshooting
- Hardware replacement in the event of failure
- Server reboots
- Operating system reinstall if the problem is the fault of Riptide Hosting (note:
all other OS reinstalls are fee-based).
The following services are fee-based:
- 'Remote Hands' support:
- Installing and removing equipment
- Reporting status of equipment indicators (LEDs/LCDs)
- Typing customer provided console commands
- Soft-booting equipment
- Labeling equipment and cables
- Changing pre-labeled, pre-ejected media
- Verifying cable integrity
- Operating system reinstall
- Application installation/upgrades (application configuration is not supported)
- Operating system upgrades
- Security management (patches)
Operating system reinstalls will be completed at the flat rate of $50.00 per instance.
All other fee-based support is provided at the standard tech support fee of $90.00
per hour billed in half hour increments, when requested during the business hours
of 9:00 am - 6:00 pm MST. After hours fee-based support will be provided at a rate
of $125.00 per hour billed in half hour increments.
Fee-based services are limited to predetermined services as directed by the customer.
These are not system administrative services and troubleshooting is not provided.