24/7 Support with Riptide Hosting

For Emergency Support, please call 1-877-397-0392 or email support@riptidehosting.com

If you need to Power Cycle your server remember, to use your remote reboot or DRAC card for immediate reboots and console access.

Remote KVM access is available for all customers. It is included with your dedicated server. For colocated servers please call or email us to have the KVM unit connected to your server.

Frequently Asked Questions

Your question may already be answered on our website! Click here for our FAQs.

Video Configuration Lessons

To view our video configuration lessons, click here.

The following services are included with your Dedicated Server:

Network troubleshooting
Hardware replacement in the event of failure
Server reboots
Operating system reinstall if the problem is the fault of Riptide Hosting (note: all other OS reinstalls are fee-based).

The following services are fee-based:

'Remote Hands' support:

Cabling
Installing and removing equipment
Reporting status of equipment indicators (LEDs/LCDs)
Typing customer provided console commands
Soft-booting equipment
Labeling equipment and cables
Changing pre-labeled, pre-ejected media
Verifying cable integrity

Operating system reinstall
Application installation/upgrades (application configuration is not supported)
Operating system upgrades
Security management (patches)

Operating system reinstalls will be completed at the flat rate of $50.00 per instance.

All other fee-based support is provided at the standard tech support fee of $90.00 per hour billed in half hour increments, when requested during the business hours of 9:00 am - 6:00 pm MST. After hours fee-based support will be provided at a rate of $125.00 per hour billed in half hour increments.